We can only accept and process cancellation requests on pending orders that have yet to ship. If your order is still pending and you would like to cancel, simply contact us at store@mythical.com with your order details and we’ll issue you a full refu

We can only accept and process cancellation requests on pending orders that have yet to ship. If your order is still pending and you would like to cancel, simply <a href="https://mythical.com/pages/contact-us" style="box-sizing: border-box; color: var(--color-text-link); text-decoration: underline; transition: opacity 0.25s ease 0s;" title="Contact Us | Mythical Store">contact us</a> at <a href="mailto:store@mythical.com">store@mythical.com</a>&#xA0;with your order details and we&#x2019;ll issue you a full refund.

Cancel my order

We understand that mistakes happen, and we're here to help! Email us at store@mythical.com with the following details:. Once we receive your request, we’ll confirm whether the address can be updated. If the order has already shipped, we’ll work with

We understand that mistakes happen, and we&apos;re here to help! Email us at <a href="mailto:store@mythical.com">store@mythical.com</a> with the following details:<ul><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">Your updated shipping address</li></ul>Once we receive your request, we&#x2019;ll confirm whether the address can be updated. If the order has already shipped, we&#x2019;ll work with the carrier to explore return to sender options so we can get this reshipped to the corrected address.

Change my shipping address

If your discount code isn’t working, here are a few common reasons to check:. Still Need Help?If none of these apply, please contact our support team at store@mythical.com. We’ll review your issue and get back to you as soon as possible! Be sure to i

If your discount code isn&#x2019;t working, here are a few common reasons to check:<ul><li style="font-size: 16px; font-weight: bold;">Discount Stacking<ul style="font-weight: initial;"><li style="font-size: 16px;">Multiple discounts cannot be stacked at checkout. If items are already discounted, an additional or alternative discount cannot be applied to your order.</li></ul></li><li style="font-size: 16px; font-weight: bold;">Mythical Society Discounts<ul style="font-weight: initial;"><li style="font-size: 16px;">Mythical Society members cannot combine their monthly discount code with any other codes, offers, or promotions.</li></ul></li><li style="font-size: 16px; font-weight: bold;">Code Expiration<ul style="font-weight: initial;"><li style="font-size: 16px;">Make sure the discount code hasn&#x2019;t expired. Expiration dates are typically listed in the email or promotion details.</li></ul></li><li style="font-size: 16px; font-weight: bold;">Spelling Errors<ul style="font-weight: initial;"><li style="font-size: 16px;">Double-check that the code is entered exactly as provided, without extra spaces, capitalization errors, or typos.</li></ul></li></ul> Still Need Help? If none of these apply, please contact our support team at store@mythical.com. We&#x2019;ll review your issue and get back to you as soon as possible! Be sure to include:<ul><li style="font-size: 16px;">The discount code you&#x2019;re trying to use</li><li style="font-size: 16px;">Details about the items in your cart</li><li style="font-size: 16px;">A screenshot of any error messages you&#x2019;re receiving</li></ul>

Discount code is not working

Click the link above to connect with our customer service team—we’re here to help and look forward to hearing from you! We aim to respond within 1-2 business days. Questions submitted between Friday evening and Sunday will be reviewed starting Monday.

Mythical

Need to update your address? Cancel your order? Figure out a promo code? You're in the right place!

ORDER ISSUES

Cancel my order

Change my shipping address

Discount code is not working